Custody & Customer Care Manager (Consumer/KPR) - Leading Indonesian Property Developer

Join Bank Nationalnobu as a Custody & Customer Care Manager and play a pivotal role in delivering exceptional service to customers in the thriving Indonesian property market. This position offers a unique opportunity to oversee custody operations and customer care for KPR (Kredit Pemilikan Rumah) products, ensuring a seamless and satisfying experience for our clients.

Based in Karawaci, Banten, you'll work with a dynamic team to manage and enhance our custody and customer care services. This role is perfect for professionals with a strong background in banking, property development, or customer service who are eager to make a significant impact in a fast-growing industry.

📋 Tanggung Jawab Pekerjaan

• Oversee and manage custody operations for KPR products, ensuring compliance with regulatory requirements and maintaining the integrity of our clients' assets.
• Lead and mentor a team of customer care representatives, providing training and support to enhance their performance and customer satisfaction.
• Develop and implement strategies to improve customer care processes, leveraging tools like CRM systems and customer feedback platforms.
• Build and maintain strong relationships with clients, addressing their concerns and ensuring their needs are met promptly and effectively.
• Monitor and analyze customer care metrics, identifying areas for improvement and implementing data-driven solutions.
• Collaborate with cross-functional teams, including sales, marketing, and operations, to align customer care strategies with overall business objectives.
• Stay updated with industry trends and best practices in customer care and custody management, applying this knowledge to enhance our services.
• Represent Bank Nationalnobu at industry events and conferences, showcasing our commitment to excellence in customer care and custody services.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum of 5 years of experience in custody management or customer care, preferably in the banking or property development industry.
• Strong knowledge of KPR products and related regulatory requirements.
• Proven track record of managing and mentoring teams, with excellent leadership and communication skills.
• Proficiency in using CRM systems, such as Salesforce or HubSpot.
• Certification in customer service or related fields is a plus.
• Fluency in both written and spoken Indonesian and English.
• Strong analytical and problem-solving skills, with the ability to drive data-driven decisions.

🛠️ Keahlian

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