Field Collection Specialist - Financial Solutions & Negotiation (Makassar)

Join Indodana as a Field Collection Specialist in Makassar and play a pivotal role in delivering tailored financial solutions to our valued customers. This dynamic position offers you the opportunity to leverage your negotiation skills, build meaningful relationships, and contribute to our mission of providing accessible and inclusive financial services.

As a Field Collection Specialist, you'll be at the forefront of our customer service efforts, visiting customers' homes to understand their financial needs and offer solutions that align with their goals. You'll use tools like CRM systems and our proprietary platform to track customer interactions and ensure seamless follow-ups.

📋 Tanggung Jawab Pekerjaan

• Visit customers' homes to understand their financial needs and offer tailored solutions.
• Use CRM systems and our proprietary platform to track customer interactions and ensure seamless follow-ups.
• Negotiate payment plans and financial solutions that meet customers' needs while maintaining Indodana's financial health.
• Build and maintain strong relationships with customers, providing exceptional service and support.
• Monitor collections and follow up on overdue payments, ensuring timely resolution.
• Provide regular reports on collections activities and customer interactions to the team and management.
• Attend training sessions and workshops to continuously improve your skills and knowledge.
• Adhere to company policies and procedures, ensuring compliance with all regulations.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Finance, Economics, or a related field.
• Minimum 2 years of experience in collections, customer service, or a related field.
• Strong negotiation and communication skills.
• Proficient in using CRM systems and data analysis tools.
• Ability to work independently and as part of a team.
• Excellent time management and organizational skills.
• Knowledge of financial products and services is a plus.
• Must be able to travel to customers' locations regularly.

🛠️ Keahlian

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